The United Arab Emirates’ finest brand in the tourism industry, The Tour Designers LLC (The Tour Designers), was born and nurtured in the minds of a few young and dynamic tourism professionals. With aspirations to offer memorable holidays and showcase authentic flavours to travel and culture lovers, the firm has moulded its unique concept into a perfect organisational model. We speak with one of The Tour Designers’ founders to find out more as it is recognised in the UAE Business Awards 2023.
The Tour Designers LLC is a renowned destination management company in the world of tourism offering the best travel experience in the United Arab Emirates. Founded in 2020 by HE Sheikh Majid Al Qassimi of Sharjah royal family and Rajesh Nair, who both have more than 25 years’ worth of experience in the UAE tourism industry.
“Be it an individual leisure trip, group travel, business, or an incentive travel, our professional team will be with you from the beginning with careful designing of your concept till the successful completion,” explains Rajesh, speaking about the firm’s vision and mission. “With trust, genuineness, personal touch, and humility as our core values, we endeavour to design your everlasting travel memories. Rather than creating a simple package, we design memories.”
From a humble start of just two staff members in 2020, The Tour Designers has now grown to 20-member large team with a sales team in South Korea, Indonesia, and Africa
“Our team members are considered as a family, motivated to work in a pleasant and fun-loving atmosphere,” Majid enthuses. “Such an atmosphere carries forward the positiveness to the tourists – which converts into satisfied and repeated customers.”
Offering a personalised service and the creation of the best memories, through the periodical training that The Tour Designers organises, each team member is trained to make decisions and given the authority to take appropriate decisions in order to enhance the guests’ experiences.
“Faster and more apt decisions increase confidence and credibility for us, thus increasing our overseas agents’ and tourists’ confidence in us,” Rajesh states, and continues to tell us that, when onboarding new clients, the firm will always try to understand the clients’ needs and wishes, giving suggestions based on its experience to make the package more feasible and enjoyable
“We believe in quality, with each and every client attended to from arrival. We even contact guests before they leave from home to Dubai, before they even start the vacation, so that they are confident that even before they reach UAE there is someone who they can contact! In this way, we cover services in a three-dimensional way.”
Having started its journey in March 2020, just a few days before the whole world moved to the first lockdown, Rajesh and the team at The Tour Designers believe that they have seen the worst and that anything they do now is positive!
“Ever since the reopening of Dubai as the region’s leading destination, showing the leadership quality to all other destinations, who were in hibernation at that time, every quarter has been promising for us,” he enthuses. “During 2022, our target was to handle large volume groups and incentives and we were successful and had handled groups as large as 700-750.”
Recently, The Tour Designers gained recognition in the prestigious UAE Business Awards, being named Most Professional Inbound Tour Operator 2023, a much-coveted title and something of which Majid & Rajesh is unduly proud
During the remainder of 2023, he plans to establish a proper MICE (meetings, incentives, conferences, and exhibitions) team and to open more offices around Europe, including plans to acquire more fleets and have more in-house guides so that the firm can remain competitive and find continual ways to increase its quality to customers.